BSBMGT605 | Provide Leadership Across the Organisation | Management

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Assessment Task 1: Communicate organisational mission and goals

Scenario 1
You are the Operations General Manager at Max Lionel Realty (MLR). You are responsible for the day-to-day running of the company. You oversee the coordination of activities that occur within the Residential, Commercial, and Investments branches of the company. You are responsible for overseeing projects which affect operations of the organisation as a whole. You work with the HR manager to coordinate systems and projects to achieve cooperation and coordination across the company.

WHS Incident
A WHS incident recently occurred at the Commercial office of Max Lionel Realty. Although it is the Commercial Manager’s responsibility to investigate WHS incidents, they have not done so. You decide to step in. In accordance with the recently implemented WHS management system you must:
    • investigate incidents
    • complete an incident report
    • perform risk assessment
    • update risk register.
The records you create of the incident need to be submitted to the HR Manager (assessor) for storage as per records management policy.

Details of the incident
    • Last Wednesday, a client who was running late decided to leave through the emergency exit and stairwell, falling and breaking her wrist.
    • The exit door was blocked by boxes of paper.
    • One of the agents heard calls for help, managed to open the exit and helped the client.
    • Not realising what had happened, or the seriousness of the accident, the agent criticised the client’s high heels, implying that such a thing would never happen to a man: ‘Any sensible woman would take the lift’.
    • The client was humiliated.
    • The client was taken to the Royal Women’s Hospital by ambulance.
    • She is threatening to sue MLR for injuries, loss of income and mental trauma.

Scenario 2
You are the Operations General Manager at Max Lionel Realty. You have recently investigated a serious WHS incident.

You have determined that the incident may represent a systemic breakdown in compliance with the organisation’s WHS management system. This system has only recently been implemented and clearly the requisite practices have not been embedded.

Your legal and ethical responsibility is clear. You have a legal and ethical responsibility as a manager to minimise workplace hazards. Moreover, in accordance with organisational change management processes, you need to ensure organisational support by regularly reviewing compliance and acting immediately to intervene to ensure organisational objectives and minimise risk.

You need to ensure managers are aware of and comply with the following responsibilities under the WHS management system and WHS legislation:
    • consult with agents on WHS issues to continually identify any potential risks
    • regularly conduct WHS committee meetings to address risk across the organisation
    • regularly assess potential workplace hazards
    • act proactively to reduce risk
    • update the risk register.

Assessment Task 2: Influence groups and individuals

Appendix 2: Scenario
You are the Operations General Manager at Max Lionel Realty (MLR). The CEO, Max Lionel, has asked you to initiate and implement a change strategy to improve organisational culture and ensure ethical and legal compliance of agents. Key outcomes of the strategy will be:
    • development of an ethics charter for the business based on WHS responsibilities and Real Estate Institute of Victoria (REIV) Code of Conduct
    • revisions made to existing policies and procedures to incorporate use of charter by agents
    • training for managers and agents on use of charter, WHS responsibilities and legal/ethical responsibilities.
Previous needs analysis for this strategy has uncovered characteristics and requirements of various groups and stakeholders:

The total budget for the change strategy: $12,000
You will need to:
    • develop a draft action/implementation plan for the implementation of the strategy, including all activities to be undertaken and timelines for entire project
    • develop a draft communications plan for internal and external stakeholders
    • consider resourcing requirements and develop a draft budget
    • consider modes of communication and outline new technologies which would benefit promotion of plan
    • include in action/implementation plan (and communication plan) a meeting with managers as a key part of building support for change strategy and gaining input
    • meet with CEO to approve draft planning documents
    • meet with managers to present draft strategy and gain input.

Assessment Task 3: Build and support teams

Appendix 3: Scenario
You are the Operations General Manager at Max Lionel Realty (MLR). You have initiated and begun implementation of a change strategy to improve organisational culture and ensure ethical and legal compliance of agents. Key outcomes of the strategy will be:
    • development of an ethics charter for the business based on WHS responsibilities and REIV Code of Conduct (completed in Assessment Task 2)
    • revisions made to existing policies and procedures to incorporate use of charter by agents (completed in Assessment Task 2)
    • training for managers and agents on use of charter, WHS responsibilities and legal/ethical responsibilities (partly completed in Assessment Task 2).
Managers have now been trained in WHS and ethics. It has been decided that managers will train their agents.

Managers will be accountable for planning and delivering training, assessing individual competence, periodically reviewing effectiveness of training, and considering ethical and WHS performance as part of periodic agent performance management, in accordance with company policy.
All other training resources will be at your discretion and obtained in accordance with the MLR procurement policy.

You will need to:
    • meet with managerial team to discuss training and develop training/information sessions for agents according to agent needs
    • assign roles for training
    • demonstrate encouragement and support for team and create positive work environment
    • demonstrate innovative approaches
    • encourage innovative approaches to training.
    • prepare budget for team based on stated need

Assessment Task 4: Demonstrate personal and professional competence
In this assessment task, you will set out personal and professional goals in a professional development (PD) plan. Then you will obtain third-party verification of participation in networking or professional development to achieve goals set out in your PD plan. Finally, you will submit a reflection on your personal development.

Instructions
1. Reflect on your leadership skills in the context of the work you completed in Assessment Tasks 1–3. This will be a self-assessment exercise, so questions you should ask yourself include the following.
        a. What did I do well?
        b. What areas need improvement?
        c. Did I engage all stakeholders?
        d. Did I display ethical conduct? If so, how/how not?
        e. How was my leadership style appropriate for the tasks?
2. Once you have established areas for improvement, determine how this will occur by developing a professional development plan. Questions to ask yourself will include the following.
        a. What are my objectives?
        b. What are the priorities for achieving these?
        c. What activities do I need to undertake to achieve my objectives?
        d. What resources do I need?
        e. What are my timelines?
3. Identify three professional development activities in your PD plan (for example, training, networking or professional development) designed to achieve goals and overcome weaknesses set out in your PD plan. Ensure you are able to perform the activities within the allotted assessment time.
Note: Ensure you gather third-party verification of participation and performance in at least three activities, including at least two activities involving networking. Use reports from three different third parties.
Acceptable third parties include: your managers, superiors, trainers and assessors (for additional training undertaken), industry peers (for networking undertaken).
4. Complete a written reflection detailing:
        a. answers to reflection questions in step 1 above
        b. how you will continue to develop your skills and knowledge through professional development and networking.

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