THH2113 | Hospitality and Tourism Services Management | Management

Home Recent Questions THH2113 | Hospitality and Tourism Services Management | Management

Task Requirements:
With reference to the concepts and theory learnt, students are required to draw a service blueprint of the service process that they have consumed recently and write a report on service experience improvement based on their analysis of service process. The blue print and report will be based on student experience and research:

(1) Service Blueprint Requirements: ‘Consider a hospitality and tourism service that you have consumed recently. Draw a service blueprint that describes the services process involved at each step. Identify fail points, process time, and activity time service delivery and document it in your analysis.
(2) Report Requirements: Write a report analyzing each step of the service process and making a series of recommendations for service experience improvement. The recommendation must be based on theory and concepts taught during the first 4 weeks of the semester and should not exceed more than 500 words.

Criteria used to grade this task:

1. Examine challenges and complexities of the service operational management and deliverables
2. Analyse the role of service delivery and the customer dimension for business sustainability
3. Understand the importance for a firm to be knowledgeable about its customers’ expectations
4. Evaluate various techniques of collecting and using customer information and feedback.
5. Evaluate the requirements for professional tourism and hospitality business relevant to service culture

Search Here

Latest Reviews

  • Kannon
    13 Jul, 2019

    I asked for essay help from Assignment Help 4 Me and I am happy that the essay writers completed my task on time. The prices they asked for are worth in comparison to the services rendered.

  • Liam
    13 Jul, 2019

    Assignment Help 4 Me is the best help provider. I took assistance to get my essay completed and I am glad that the writers delivered the quality content as they promised within the time committed.

  • Silas
    12 Jul, 2019

    Accounting is a very interesting subject but when it comes to assignment writing, I feel hard to get through the same. But, since the assignments have to be completed somehow, I preferred to avail online help from Assignment Help 4 Me. All thanks to them that they helped me complete my work on time at reasonable prices.

View All Reviews


Assignment Help 4 Me