Role of Communication in An Organization

Home Assignment Answers Role of Communication in An Organization

To perform the basic functions of management like Planning, Organizing, Leading, Controlling, commanding and coordinating, it is very important for the managers to communicate effectively.

Communication helps the managers:

  • To perform their duties and responsibilities in an effective manner.
  • It is a foundation for performing all other functions of management.
  • To implement the plans, communicating well with the subordinates is very important.
  • To achieve team and organizational goals, communication plays a vital role.
  • Without oral and written communication, one of the most important functions of management i.e. controlling is not possible.

There are 7 Cs of communication which ensures that a message is conveyed to another person and is understood the way it is supposed to be. The 7 Cs are:

  • Clear
  • Concise
  • Concrete
  • Correct
  • Coherent
  • Complete
  • Courteous

To make sure that the person with whom you are communicating get all your points, it is very important to use clear and simple language without the use of any buzzwords or technical terms.

Also, the attention span of most of the people is very short for which it is important to keep the communication short and precise.

In addition, to reduce any kind of confusion always keep your communication consistent.

Regardless of the internal or external environment, the flat or hierarchical structure of an organization, communication takes a front seat. It helps in enhancing efficiency and improve the performance of the employees to achieve the organizational goals.

Let’s take a look on the role that communication plays in an organization.


For an organization to be successful, it is very important to provide adequate job satisfaction to the employees. Employees feel considered and take themselves as part of the organization if there is hassle-free communication between the managers and them. Employees feel motivated and build trust and loyalty in the company.


Lack of information and wastage of resources are the results of improper and disturbed communication. If the managers and the superiors are able to communicate well with the subordinates, they will be able to understand what is expected of them and what they are supposed to do to achieve organizational goals. This way the employees will be able to work efficiently and productivity will be improved.


Reduction in productivity is caused by confusion at work. It is responsible for distracting the employees. It causes anger among the employees and co-workers. If the supervisors and the managers are not able to clearly explain to the employees about what they are supposed to do, then the employees may get confused and get in trouble.

Bad communications cause a lot of problems as the manager is not clear about what exactly is going on in the organization.


Improper communication can lead to a reduction in quality of the output and delays in delivery of the products to the clients. Effective communication channels should be built in the organization to pass on the necessary information to all the levels and departments in the organization. To ensure optimum utilization of resources, having a clear and precise communication is very important. It can be done by planning and scheduling different resources.

Therefore, communication and the success of an organization goes hand in hand.

Organizations should arrange professional communication training for all the employees. The training can lead to the success of the organization.

Also read: Importance of HR in an organization.

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