Case Study: E-Ticketing System
Overview: Short Summary of the objectives and the Scope of the Project
The main aim of this project is to create an automated system to perform E-Ticketing. This project is carried out to develop the software for the online Railway Reservation System. This system further involves many options such as reservation, cancellation, and users can also view details about the available and reserved seats. This particular project feigns the role of a Railway Ticket booking officer in a modern and computerized manner.
The manual ticket reservation system undoubtedly takes a lot of time and other human efforts. In order to increase the efficiency of the process, the online ticket reservation system is being developed. This system supports online ticket bookings.
- The system provides an online interface to the users where they can easily fill up the details and submit the required documents (if any)
- The concerned railway authority uses this system to decrease its task so that further processing can be done in an easy and speedy manner.
- Provide a platform for the passenger and the administrator to communicate
- Passenger easily comes to know about the status of the application
MOV (Measurable Organizational Value)
The measurable organizational value (MOV) is used to describe the value that your project will bring to the customers or company. In order to provide the real value to the organization, the project must stand in support of the vision, mission, and strategy of the organization.
The main Measurable Organizational Values are:
Social: The newly developed system of ticketing online will not have any negative or harmful impact on society. This is the reason it is considered to be very beneficial.
Customers: Undoubtedly, the new system will have a positive impact on the customers. The customers now don’t need to travel physically by spending such a long time.
Finance: The development of the new system will have a positive impact on the sales and revenues of the business.
Operational: As the system has now been automated, all the functions and operations will be carried out online and in an effective manner.
Strategies: Since the business has now shifted to the internet, the strategies can be used to enhance and boost further increasing sales.
Stakeholder analysis and communication plan
Project stakeholders are the individuals and the organizations that enthusiastically participate in the project or the ones whose interests may be affected as a consequence of project execution or project completion. Stakeholders are the ones who are taken into consideration while accomplishing various project goals. So, it is very important for every project to identify the stakeholders.
Stakeholder analysis is an essential technique for the identification of stakeholder and analyzing their needs. The main purpose of stakeholder analysis is to identify all the primary and secondary stakeholders who have vested interest in the issues related to the project. The stakeholder analysis can help the project to find out:
- Interests of the stakeholders, who are affected by the project
- Influential matters that could disrupt the project
- Groups that must be inspired to participate in various stages of the project
- Communication planning and stakeholder management strategy during the phase of project planning
- Various ways of reducing potential negative impacts
A communication plan is a strategy-driven approach that provides the stakeholders with the information. The plan strictly defines who should be given particular information and when that information should be provided and with which communication channels will this information be delivered. The plan should also include the one who has the authority to transfer confidential or delicate information. Significantly, the plan must define the various communication channels that the stakeholders will use to implore feedback and how the communication will be acknowledged and archived.
In project management, a risk is defined as a situation or an event that may affect your project negatively. Some of the risks that can be identified using the risk analysis are:
- External stakeholders- related risks: the customers, consumers, clients etc.
- Internal risks: team members of the project, senior management etc.
- Project related risks: logical risks etc.
- Event-related risks: financial and economic risks.
The major risks that a business faces are:
- Budget Shortfalls
Many projects tend to be high in the budget. And there are chances that because of improper planning, the project estimation is not accurate. This further leads to the loss of funds in the project.
- Contractor Inexperience
It may be possible that the contractor you choose for your project lacks experience. This is one thing that can either break or make the project. However, handing over your project in the hands of inexperienced people may open up the doors for the financial risk to come in.
- Tight Project Schedule
Sometimes it becomes very hard to manage complicated project timelines. This further opens up the high-ticket price project up to more risk, increased costs and longer downtime.
Work Breakdown Structure (WBS)
One of the most important project deliverables is the Work Breakdown Structure. The main task of this structure is to organize the work of the team members into manageable sections. The work breakdown structure visually defines the scope of manageable chunks that the team can understand. As each and every level of the work breakdown structure helps in providing definition and detailing of the project.
In order to work on a particular project successfully, it is important to have a project manager.
A project manager is the one who is responsible to deliver the project in its final stage and having a successful end. Project managers have the responsibility of planning, procuring and executing the project that has a defined scope; particular start and end irrespective of the type of industry.
Following are the roles and responsibilities of the project manager:
- Planning and defining the scope of the business
- Activity scheduling and sequencing
- Resource Planning
- Developing schedules
- Time estimation
- Creating a Budget
- Documentation and Certification
- Risk Analysis
- Management of Risks and Issues
- Scalability, interoperability and portability analysis