Conflict is an argument and disagreement between two persons. It is that state of mind in which the business is unable to make the decision in an appropriate manner. In other words, conflict is a difference between two or more ideas, interest and beliefs. Conflict management is that practice which recognizes and deals with the disputes in a rational, balanced and effective manner. In other words, it is a type of practice of having ability to handle and analyze the conflicts in sensible, fair and efficient manner. Since, in the organizational business, conflicts are natural. It is very essential to have such people who can understand the conflicts and can have the abilities to handle them. Further, this is very essential in current market as it can increase the popularity and image of the organization. For effective communication, problem solving abilities and for good negotiation skills, the conflict management has been implemented. Thus ideas, interest and beliefs lead conflict when they are very different from each other’s. The consequences of the improper conflict resolution are – low productivity and efficiency, low team morale, more personal clashes, low quality of work etc.
Techniques of conflict managementIt is important to resolve the conflicts in the organization or any other entity. To handle the conflicts, a project manager should adopt some techniques. These techniques are –
1.Withdrawing – In this technique, a person neither pursues his own concerns nor of his opponent’s. By ignoring the conflict, a person thinks that the problem resolves itself without the conflict. When the conflict is short, then withdrawing technique has been used because withdrawing is a low stress technique. Withdraw techniques are used in some situations. These situations are –
•When the stakeholders who are involved in the conflict are not important
•When there is no information available about the conflict
•When the number of stakeholders is less
•When the parties have to deal with hostility
•When the conflicting issue is not worth investing your time
2.Accommodating – Accommodating is also known as smoothing. This technique has been used when one of the parties wishes to keep the peace in the business. Further, one party provides more consideration to other party rather than their own self. This technique brings harmony, create goodwill and provides an adequate time to find the solution of the problem. Thus, this technique finds the areas of agreement and tries to smooth the activities. Accommodating is useful in the following situations-
•When the person needs a temporary solution to the problem
•When the person has no time and are very busy
3.Compromising – In this technique, both the parties try to make a compromise by taking the suggestions from both the sides. During the contract of negotiations with other business, a business owner always makes compromising. This technique lowers the level of stress and tension while resolving the conflict. In long term, this technique does not bring trust and could resurface at any time.
Compromising may appropriate in the following situations –
•When forcing and collaborating technique do not work
•When complex issues are solved temporarily
•When all the parties who are involved in the conflict needs to win.
4.Collaborating – In this technique, all the parties agrees on a solution that is held in the discussion while considering the multiple viewpoints. This technique is also known as problem solving technique. It generates the win-win outcome by solving the actual problem. It builds a foundation for the effective collaboration in the future. The collaboration works with the help of multiple people by integrating the ideas. This technique cannot be used for the persons who have a short time and needs a quick solution because collaboration takes more time and effort. The collaborating may be appropriate in the following cases –
•When high level of trust and long-term relationship is important
•When the parties don’t want to take full responsibility
•When multiple stakeholder’s interest is required
•When commitment and consensus of other parties is important
5.Competing – In the competing situation, one party wins and other party loses. The technique of competition operates as a zero-sum game and suitable in an entity where limited number of conflicts arises. Competing provides a quick resolution to the conflict and it increase the self confidence and self-esteem among the parties. However, this technique negatively affects the relationship of the opponent party in the long run. Further, it requires a lot of energy to compete with other parties. In the conflict management strategy, highly assertive personalities always fall back on the competition. Business owner gets the benefit of holding the competitive strategy.
The technique of competing may be useful in the following consequences –
•When force is justified and a quick solution is required in the business
•To resolve the long-standing conflict
•When the parties stand for their own rights, pressure and resist aggression
•When less forceful methods are used in the certain situations